Shipping Policy

Shipping Policy

Thank you for shopping with us! We’re excited to join you on your next adventure and want to make sure you have all the details about our order shipping process. Below, you’ll find key information about shipping charges and delivery times.

If you have any questions or need assistance, we’re here to help.

  1. Shipping Charges:
    Shipping costs are calculated at checkout based on your location and the size/weight of your order. The exact delivery cost will be displayed before you finalize your purchase.
  2. Shipping Carriers:
    We utilize a range of reputable carriers to ensure your order reaches you safely and promptly.
  3. Delivery Timeframes:
    Delivery times vary depending on several factors including your location and the shipping carrier. While we strive to ensure timely delivery, please note that we cannot be held liable for any delays caused by the courier once the order is dispatched from our warehouse.
  4. International Shipping:
    At this time, we only offer shipping within Australia. We are not able to accommodate international orders. Please visit our International Dealer Locator for your nearest stockist.
  5. Order Processing Time:
    Orders are typically processed within 1-2 business days. Once processed, your shipment will be sent out according to the selected shipping method.
  6. Tracking Your Order:
    Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment.
  7. Shipping Issues:
    In the rare event that your order is damaged or lost during transit, please contact us within 5 business days of receiving your order or expected delivery date so we can assist you promptly.
  8. Contact Us:
    If you have any questions or concerns about your shipment, feel free to reach out to our support team at onlinestore@arb.com.au, or phone (03) 9761 6622.

ARB Gift Cards

Gift cards will be activated upon purchase and cannot be redeemed for cash, reloaded, returned for a refund, have their balances consolidated to a new gift card, or be replaced after expiry and are not legal tender, account cards, debit or credit cards or securities.

For full terms and conditions, click here.